BSG AUTO GLASS SA

TERMS AND CONDITIONS

Yi Fa Auto Glass (Pty) Ltd t/a BSG Auto Glass SA (“BSG”)

These Terms and Conditions apply to all quotations, sales, deliveries, and installations performed by BSG.

1. QUOTATIONS AND ORDERS

1.1 All quotations are valid for a period of 7 (seven) days unless otherwise stated in writing.
1.2 Work will only be scheduled once the quotation has been accepted by the Customer.
1.3 All delivery and fitment times are estimates and may vary depending on stock availability, workload, and operational conditions.
1.4 BSG shall not be liable for delays caused by supplier shortages, logistics issues, or circumstances beyond its reasonable control.

2. PAYMENT

2.1 Payment shall be made strictly in accordance with the terms reflected on the invoice.
2.2 Overdue amounts may attract interest at the maximum rate permitted by law, as well as reasonable collection costs where applicable.
2.3 Ownership of all goods supplied shall remain vested in BSG until full payment has been received.

3. GLASS TYPES (IMPORTANT DISCLOSURE)

3.1 Unless expressly stated otherwise in writing, all glass supplied by BSG is aftermarket (non-OEM) glass.
3.2 Aftermarket glass is manufactured to meet industry standards but is not produced by the original vehicle manufacturer.
3.3 Original Equipment Manufacturer (OEM) glass may be available upon request, subject to availability and additional cost.
3.4 The Customer is solely responsible for requesting OEM glass prior to fitment.
3.5 The Customer confirms that they have elected the type of glass supplied based on the options presented at quotation stage.

4. WARRANTIES AND MOTOR PLANS

4.1 The use of aftermarket glass may affect certain manufacturer warranties, motor plans, service plans, or dealership policies.
4.2 By accepting aftermarket glass, the Customer acknowledges and accepts the associated risks, including any potential impact on such warranties or plans.
4.3 BSG shall not be liable for any consequences relating to manufacturer warranties, motor plans, or dealership requirements arising from the use of aftermarket glass.

5. FITMENT GUARANTEE

5.1 BSG provides a 12 (twelve) month workmanship guarantee on installation.
5.2 This guarantee covers defects directly related to the installation process only.
5.3 Any manufacturer defects are subject to supplier inspection and approval.
5.4 The guarantee does not cover damage caused by external factors, misuse, accidents, or normal wear and tear.

6. VEHICLE CONDITION AND ADAS CALIBRATION

6.1 The Customer acknowledges that the vehicle may have pre-existing damage or defects.
6.2 BSG is not liable for unrelated mechanical or electrical issues.
6.3 ADAS recalibration (sensors/cameras) is not included unless specifically quoted in writing.
6.4 BSG is not responsible for issues arising from non-recalibrated systems unless included in the job.

7. CANCELLATIONS AND RETURNS

7.1 Orders cancelled after dispatch or technician allocation may incur call-out or handling fees.
7.2 No refunds or returns after fitment, except where required under the Consumer Protection Act or in the case of a verified manufacturing defect.

8. LIABILITY

8.1 BSG shall not be liable for indirect or consequential damages.
8.2 Liability cannot be excluded where prohibited by law or in cases of gross negligence.
8.3 Liability is limited to the value of goods and services supplied.

9. LEGAL COMPLIANCE

9.1 Nothing in these Terms limits the Customer’s rights under the Consumer Protection Act or applicable legislation.

10. PERSONAL INFORMATION

10.1 Customer information is used for quotations, service delivery, and communication.
10.2 Information is handled in accordance with POPIA.

11. FORCE MAJEURE

11.1 BSG is not liable for delays or failure due to events beyond reasonable control including load shedding, strikes, supply issues, or unrest.

12. GOVERNING LAW

12.1 These Terms are governed by the laws of the Republic of South Africa.

13. COURIER COLLECTION AND TRANSPORT

13.1 If the Customer arranges a courier, BSG is not responsible for collection, transport, or delivery arrangements.
13.2 Courier arrangements are the sole responsibility of the Customer and are not part of BSG services.
13.3 Once glass leaves BSG premises, all risk transfers to the Customer.
13.4 BSG shall not be liable for loss, damage, or breakage during transit.
13.5 The Customer is responsible for handling, transport, and insurance.

14. CUSTOMER ACCEPTANCE (ONLINE / SIGNATURE)

By signing, approving online, or accepting a quotation, the Customer confirms that:

• They have read and understood these Terms and Conditions
• They accept them in full
• The full Terms are available at www.bsgautoglass.co.za